How It Works

📋 Initial Consultation

We start with a free consultation to understand your student's academic needs, goals, and learning style. During this 15-20 minute conversation, we'll:

• Assess current academic level
• Identify specific challenges or goals
• Discuss learning preferences
• Recommend appropriate programs
• Answer any questions you have

👨‍🏫 Tutor Matching

Based on your consultation, we carefully match your student with the perfect tutor. Our matching process considers:

• Subject expertise and teaching experience
• Teaching style and personality fit
• Schedule availability
• Student's age and grade level
• Specific learning needs or preferences

🎓 Free Trial Session

Before committing to a program, your student will have a complimentary trial session to:

• Meet their assigned tutor
• Experience our online classroom
• Get comfortable with the technology
• Participate in a sample lesson
• Ensure the tutor is a good fit

📚 Begin Regular Sessions

Once you're satisfied with the match, we'll set up your regular tutoring schedule:

• Choose session frequency and duration
• Set up recurring appointments
• Access learning materials and resources
• Begin working toward academic goals
• Receive regular progress updates

💻 Device Requirements

• Computer: Desktop or laptop (Windows, Mac, or Chromebook)
• Tablet: iPad or Android tablet (for younger students)
• Smartphone: Can be used but larger screen recommended
• Processor: Intel Core i3 or equivalent
• RAM: 4GB minimum, 8GB recommended

🌐 Internet & Software

• Internet Speed: 5 Mbps upload/download minimum
• Browser: Chrome, Firefox, Safari, or Edge (latest versions)
• Webcam: Built-in or external camera
• Microphone: Built-in or headset microphone
• Speakers/Headphones: For clear audio

📅 Scheduling & Rescheduling

• Book sessions through our online portal
• View your tutor's availability in real-time
• Reschedule with 24-hour notice
• Set up recurring weekly sessions
• Receive email and text reminders

💳 Payment & Billing

• Secure online payment processing
• Multiple payment options available
• Automatic billing for package plans
• Detailed invoices and receipts
• Flexible payment schedules

📊 Progress Tracking

• Detailed session notes from tutors
• Regular progress assessments
• Goal setting and milestone tracking
• Parent dashboard with updates
• Performance analytics and insights

💬 Communication

• Direct messaging with tutors
• Parent-tutor communication portal
• Session feedback and reviews
• 24/7 customer support
• Regular check-ins from support team

❓ How long are tutoring sessions?

Sessions are typically 45-60 minutes long, though we offer 30-minute sessions for younger students and 90-minute sessions for intensive test prep.

❓ What if my child doesn't like their tutor?

No problem! We'll match your child with a different tutor at no extra cost. Our goal is finding the perfect fit for your student's learning style.

❓ Can I sit in on sessions?

Absolutely! Parents are welcome to observe sessions, especially for younger students. We encourage parent involvement in the learning process.

❓ What if we have technical problems?

Our technical support team is available during all session hours to help resolve any issues quickly. We also provide pre-session tech checks.

❓ How often should my child have sessions?

Most students benefit from 1-2 sessions per week. We'll recommend a frequency based on your child's needs and goals during the consultation.

❓ Can we change our session schedule?

Yes! Your schedule can be adjusted as needed. We understand that family schedules change, and we're here to accommodate your needs.

❓ Do you provide homework help?

Definitely! Our tutors are happy to help with homework assignments and can explain concepts your child is struggling with in class.

❓ How do you track progress?

Tutors provide detailed session notes, regular assessments, and progress reports. Parents have access to a dashboard showing their child's advancement.